专利名称:Method and apparatus of tracking time
worked in a multi-tasking environment
发明人:Mark James Sutherland申请号:US12915338申请日:20101029公开号:US09852383B2公开日:20171226
专利附图:
摘要:A method and apparatus of maintaining time information for a multi-taskingcustomer service agent is disclosed. One example method of operation may includemaintaining time information allocated to a plurality of tasks. The method may include
receiving a first task and starting a first timer at a computing device corresponding to thebeginning of work performed on the first task. The method may also include receiving asecond task and starting a second timer different from the first timer, which correspondsto the beginning of work performed on the second task. The method may further includetransferring a total time allocation record representing a total time counted by the firsttimer and a total time counted by the second timer to a data record stored in memory,wherein the data record associates the total time counted by the first timer with acorresponding task, and associates the total time counted by the second timer with adifferent corresponding task.
申请人:Mark James Sutherland
地址:Milpitas CA US
国籍:US
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