翻译资格考试高级笔译阅读理解考前冲刺题
When a consumer finds that an item she or he bought is faulty or in some way does not live up to the manufacturer’s claim for it, the first step is to present the warranty (保单), or any other records which might help, at the store of purchase. In most cases, this action will produce results. However, if it does not, there are various means the consumer may use to gain satisfaction.
A simple and common method used by many consumers is to complain directly to the store manager. In general, the “higher up” the consumer takes his or her complaint, the faster he or she can expect it to be settled. In such a case, it is usually settled in the consumer’s favor, assuming he or she has a just claim.
Consumers should complain in person whenever possible, but if they cannot get to the place of purchase, it is acceptable to phone or write the complaint in a letter.
Complaining is usually most effective when it is done politely but firmly, and especially when the consumer can demonstrate what is wrong with the item in questions. If this cannot be done, the consumer will succeed best by presenting specific information as to what is wrong, rather than by making general statements. For example, “The left speaker does not work at all and the sound coming out of the right one is unclear” is better than “This stereo (立体声音响) does not work.”
The store manager may advise the consumer to write to the manufacturer. If so, the consumer should do this, stating the complaint as politely and as firmly as possible. But if a polite complaint does not achieve the desired result, the consumer can go a step further. She or he can threaten to take the seller to court or report the seller to a private or public organization responsible for protecting consumers’ rights.
31. When a consumer finds that his purchase has a fault in it, the first thing he should do is to ________.
A) complain personally to the manager
B) threaten to take the matter to court
C) write a firm letter of complaint to the store or purchase
D) show some written proof of the purchase to the store
32. If a consumer wants a quick settlement of his problem, it’s better to complain to ________.
A) a shop assistant B) the store manager C) the manufacturer D) a public organization
33. The most effective complaint can be made by ________.
A) showing the faulty item to the manufacturer
B) explaining exactly what is wrong with the item
C) saying firmly that the item of poor quality
D) asking politely to change the item
34. The phrase “live up” (Para. 1, Line 2) in the context means ________.
A) meet the standard of B) realize the purpose of
C) fulfill the demands of D) keep the promise of
35. The passage tells us ________.
A) how to settle a consumer’s complaint about a faulty item
B) how to make an effective complaint about a faulty item
C) how to avoid buying a faulty item
D) how to deal with complaints from customers
(D)(B)(B)(A)(B)
翻译资格考试高级笔译阅读理解考前冲刺题
On Thursday afternoon Mrs. Carke, dressed for going out, took her handbag with her money and her key in it, pulled the door behind her to lock it and went to the over 60s Club. She always went there on Thursdays. It was a nice outing for an old woman who lived alone.
At six oclock she cane home, let herself in and at once smelt cigarette smoke. Cigarette smoke in her house? How? How? Had someone got in? She checked the back door and the windows. All were locked or fastened, as usual. There was no sign of forced entry.
Over a cup of tea she wondered whether someone might have a key that fitted her front door-"a master key"perhaps. So she stayed at home the following Thursday. Nothing happened. Was anyone watching her movements? On the Thursday after that she went out at her usual time,dressed as usual, but she didnt go to the club. Instead she took a short cut home again, letting herself in through her garden and the back door. She settled down to wait.
It was just after four oclock when the front door bell rang.Mrs. Clarke was making a cup of tea at the time. The bell rang again, and then she heard her letter-box being pushed open. With the kettle of boiling water in her hand, she moved quietly towards the front door. A long piece of wire appeared through the letter-box, and then a hand. The wire turned and caught around the knob on the door-lock. Mrs. Clarke raised the kettle and poured the water over the hand. There was a shout outside, and the skin seemed to drop off the fingers like a glove. The wire fell to the floor, the hand was pulled back, and Mrs. Clarke heard the sound of running feet.
1.Mrs. Clarke looded forward to Thursday because_______. a.she worked at a club on the day b.she said visitors on Thursdays c.she visited a club on Thursday d.a special visitor came on Thursday
2.If someone had made a forced entery,_______.
a.Mrs.Clarke would have found a broken door or window b.he or she was still in the house c.things would have been thown about d.he or she would have needed a master key 3.On the third Thursday Mrs. Clarke went out_______. a.because she didnt want to miss the club again b.to see if the thief was hnging about outside c.to the club but then changed her mind d.in an attempt to trick the thief
4.The lock on the front door was one which_______. a.needed a piece of wire to open it
b.could he opened from inside without a key c.couldt be opened without a key d.used a knob instead of a key 5.The wire feel to the floor_______.
a.because Mrs.Clarke refused to open the door b.when the mans glove dropped off c.because it was too hot to hold
d.because the man justwanted to get away 17/200答案：cadbd