帮忙翻译下英文摘要!!跪求！！
发布网友
共1个回答
热心网友
At present，this is an era of rapid development of the service instry, the intensity of competitions among the various service businesses is unpresedented. The quality of service has become an important factor for prevailing consumption, customers are regarded as "God" in many service trades; the service staff not only have to fulfill the physical demands, but also have to express their emotions according to the emotion rules of the companies, so as to enhance the satisfaction of customers. Therefore, the "emotion of labor" has become the focal point of business management. In order to augment great importance to the personal emotions of staff when formulating the emotion rules, this paper attempts to understand the present situation of service staff's emotions of labor from their perspective angle, as well as to understand how they look at the customers' role. This research shows that most of the present service staff accept the view point of "customers are friends", this can help to find an equilibrium between the emotions of companies and the staff, and propose a way to enhance the quality of service.
